Greenwheels - Car sharing

First, I could not login because it tried to verify me with an old phone number. I couldn’t reset that login so I had to setup a new account with updated phone number. But I couldn’t login because app was stuck on phone number verification of prior account. Uninstalling did not fix this. Clearing browser data from safari was the only thing that worked. So then I log into new account and verify license. After that, I am no longer logged in. So I try to login but cannot. I have a “Something went wrong” error. I have to contact support to understand why I get this error. They say it’s because they need one working day to verify my license?! Verification was already approved! And why would that prevent me from logging in? This app has been a problem for years. I stopped using it for a couple of years and now I know why. I am again no longer using it. Really bad.

Seems a perfect solution for us. Its a 5min walk from our house. Whenever we needed a car, so far 5 times in the last 2 weeks (which is when we joined greenwheels), a car was available. This experience stopped us from getting a second car. We have a car but cant drive it yet, as we brought it as part of our international move. We still have to finalize the paperwork before we can drive it. So thus far we have been using greenwheels as our primary car. Even that works for us. The small car works perfect for short trips. For long distance, i wished we could get a bigger car. In fact, i wiuld not mind adding our own car to the greenwheels pool.

I love the service. Don’t get me wrong when giving them only 3 stars. That is only because they have recently revised the app and it is very buggy. Crashing often, the workflow is far from optimal and overall it should be easier to book and rebook the same cars. It’s confusing that once a trip started you still see a Open Car when actually you want to close it and return the car. All and all great service but the app needs an overhaul