GreenState CU Mobile

The one in Altoona Iowa will steal your money!!! I’m on a fixed income and every month the first thing I do when I get my disability is pay my car payment and for the month of May I get the CASH to pay my car loan and go to the branch in Altoona I go thru the drive thru and pay my payment. The I start getting texts that I still need to pay my car payment so I go to the bank to see what’s up with the messages and find out that they say I only paid $ 97 dollars when in fact I know that I paid the monthly charge in full!! So the teller says that the manager needs to check the cameras and will get back with me which they never did this. I go there yet again first thing on Monday morning and they say that yes I only paid the $97 dollars which is a bold faced lie I paid the total I’m supposed to pay and they said NO that I only paid $97. I know what I paid and I paid what I should have. I at a loss on what to do because I have NO proof of the cash and I know what I paid because I write it on my payment coupon which conveniently the teller didn’t give me back like they have done for the past 6months o and so I’m the looser in this situation and it’s just not right they stole $300dollars from me and it looks like they are going to get away with it too. So BWAREOfThis branch if you don’t want to be ripped off by this scam of a bank!!!!

I have been a member with Green State Credit Union since 2003 (when it was still the University of Iowa Community Credit Union) and have watched it grow in those 20 years. The app is amazing because I rarely have to visit a branch location to conduct my banking/credit union needs which for many years was wonderful since I moved from eastern Iowa and did not have access to a branch often. Even with a local branch location, I use the app to track my spending, keep updated with my credit score, and move money freely between savings and checking. I also love how quick and easy it is to deposit checks to my account right through the app. The ease of using the app makes it user friendly to everyone!

The basic functions of the app get you the info you need, but it’s overall somewhat poor quality in comparison to some of the larger banking apps I’ve used, like Capital One or PNC (which makes sense, it’s a much smaller company). I’ve attempted to mobile deposit a check before and it was a struggle, so I just take it to a branch instead now. There are a lot of functions that take you away from the app to a web browser, which isn’t super user friendly on a phone (after all, that’s why people prefer to use apps instead of browsers most of the time). I also have a credit card through GSCU, but you can’t even really see what you can get with your rewards points, and to redeem something you still have to call a branch. Perhaps it’s the millennial in me, but I don’t want to bother with all of that, when I can get better point values from another company, and just use their app to redeem them.