Collins Community CU Mobile

By consolidating almost all of our business under one roof with good electronic funds transfer in and out, we’ve been able to keep most of our transactions electronic. Still a few issues with legacy transactions but staff has taken care of them. Now if CCCU could allow Canadian checks to be deposited, we’d have another desirable capability.

This is frustrating. I know we need to continually change our password because of theft. However the duration of time in between requiring a password change is in my opinion a little short. Also the fact that we can’t use older passwords from 3 changes ago is alittle strict. I don’t know how online theft works because I’m not one but it seems I’m running out of passwords. And remembering them at vital times when you really need your online account (weekends) has been a real challenge. Especially because you only get 3 attempts before your locked out. It’s just not realistic. It has left me stranded on holiday weekends (when out of town) and seriously made me question my desire to be apart of this credit union. If these policies need to stay in place then you need to provide a call center open through weekends to solve these issues as they occur. Hopefully you that are reading consider my concerns. Thanks

I use other apps like Digit and Monarch to manage my finances (because Collins doesn’t work with Mint for some reason). These apps use a tool called Plaid to securely link bank accounts and credit cards to their system. Since the app’s last update, which was 2 months ago, my account keeps getting disconnected from my budgeting apps. I called to ask about this, and apparently they’re aware of the issue but there’s no clear timeline for getting it solved. I get that it’s a challenge for a smaller institution to keep up with these things, but man they sure are putting a LOT of resources toward renovating and building new branches… All I know is I need to see my finances a lot more often than I need to stop in to cash a check, so I’d rather see them prioritize the mobile experience.