GreenPal, Lawn & Yard Care App

Literally the easiest time getting lawn service I’ve ever had. I put in my address for a quote and then someone showed up and mowed the lawn on time. I have used many different companies/contractors in the past and this was by far the smoothest and it’s not even close. I didn’t have to deal with searching for a company or calling a contractor that didn’t show up, I didn’t have to wait for them to stop by at some random time later to get a quote before service started, I didn’t have to deal with a secretary service answering the phone so they can have a contractor call me back who knows when, and I didn’t have to deal with paying in cash. I just put in the address, the credit card, and done. And then once the cut was finished I scheduled more. If it keeps being this easy I’ll use it forever

I first used this app last year and loved it! I recommended it to everyone! This year my landscaper is not working with Greenpal, so I got new quotes. They were triple the price of what o was paying, then when I accepted bids, the company’s stated they didn’t service my area. I finally found a company, approved the work and then my card declined. Not sure why but the app stated to update expiration, so I did. Didn’t work. I tried another debit card and a credit card, 3 cards total! And they all would not be accepted! But each time I tried a new card the amount due which started at $30, increased by $5. Ultimately leaving me with a balance of $55! I called Greenpal, no real person. I found an email on the app, emailed, it’s a robot! It advised to handle the payment with the company since they don’t know why it’s changing. I reach out to landscaper he stated he has the amount at $30. So the card retries every night at 12am- but for $55! I email again, Sarah the robot advises to handle with the company. So I do- he took a cash app payment. To ensure I’m not double charged, I reach out to Greenpal. They remove the landscaper from Greenpal and keep threatening me with suspension from “unpaid” balance. There is NO ONE TO HANDLE THIS ERROR!

When I first found Green Pal I loved it and recommended it to several people. I got a quote from a great company and used them for about a year. Unfortunately the went out of business so I got a new quote. I used that company for about a year. In 2019 my mother passed away and I was selling the home—the lawn service I had been using was informed and just did not fulfill the last scheduled service. I was forced to get a new bid. The lawn service gave a bid and the next day said they did not service that neighborhood so I was forced to get a new bid. That service came and raised the price after they were on site—not related to length of grass but size of the yard. I had no choice but to pay. Now I have moved but because of the quotes I was forced to get at the sold home green pal says I have used up my 2 quotes for the year!? 2 quotes?? I cannot wait a month for my new address! I need service now?? I am very unhappy in a service I previously loved. 2 quotes is not enough when the providers pull stunts like some have with me. What happens if you accept a company but are not happy with the service? Sorry you have no more quotes available.