Green Dot - Mobile Banking

I recently closed a personal bank account due to little usage of it. I forgot I had it linked to greendot. Greendot charges a few dollars as a monthly fee, which I’m okay with. But now I’m at a negative balance. Unfortunately, I can’t unlink the personal bank account I have on greendot, as for some reason only through my personal bank I can do that. I reached out to both party support groups and both are unable to support me because my personal bank account no longer exists. An advisor from my personal bank says they can’t recover a closed account, understandably. I also barely use Greendot, so I planned on closing it. But I can’t due to my negative balance. Despite my efforts trying to add funds, link another/different bank account, getting advice from both support parties, I am now stuck and suffering a monthly fee until Greendot features a way to link multiple personal bank accounts. I think my only best solution would be to add a direct deposit method. Greendot is a great 3rd party app, don’t get me wrong. And as much as it is my fault for not unlinking the bank first, a simple solution would be to have the ability to unlink a bank from the “accounts” section, rather than from my personal bank. Or, another solution would be to allow me to add multiple banks. I just attempted to link greendot to my Venmo, hoping that it transfers successfully in a few days. I hope it all goes well when it processes in a few days. Hopefully there will be a feature in the future for Greendot to link multiple banks through the app. Again, Greendot is a great app and has great features. But it lacks certain basic features like linking multiple bank accounts at the moment.

I made mistake without reading all the fine print but shouldn’t have had to. Last week ran into a problem with a government issued Debit card. Don’t even get me started on that one. Ran into car repair issues. Was trying to order groceries on line & get to work & around town on Uber. The government issued card worked on none of this. Amazingly Green Dot saved the day or at least I thought so. Was instantly able to transfer funds over onto my green dot card from the government issued card. Thought GREAT, now I can take care of business. To my horror the funds did not show in my GD balance. Had to search on the app & online to get some help. Eventually found info that told me the funds not available for 3 business days. Are you kidding me. In todays world of quick internet searches & transfers so it should never taken 3 business days. Still don’t have the large amount I transferred to GD. I know GD got it because it indicates the immediate Transfer was completed on the government issued card. So now, still waiting to get food, medicine, take more Uber rides to work, pay bills etc… I will not be doing that again. Makes me wonder how long it would take if I had my payroll check deposited. The app itself is good. I appreciate the quick ability to slide the bar for quick assess balance. Without logging in every time. I sure hope my money transfer shows up today but doubt it. Did it last Wednesday night & still waiting. I’m sure whoever the administrators & CEOs at GD would have their money show up by now. You don’t mess with people’s money!

I’ve had Green Dot for over 9 years and I love it. I get my direct deposit on it and as long as you get over $1000 direct deposit or make a certain amount of purchases the monthly fee is waived. I like the fact how we have that option. I have had issues with getting a hold of customer service but the good out weight the bad. That is why I kept it at 5 stars. I recently had someone get my card information and charger over $100 before I was able to catch on. I was having a hard time talking to a representative but was able to submit an form online. Green Dot was so good in returning all my money and issuing me a new card. Over all I trust Green Dot, my boyfriend and sister use it as well. I love how you are able to send money to people who have green dot and even pay bills. They will send a check on your behalf to whatever bill company you are trying to pay. Money is taken out right away and pends for a few days just like it would for a regular bank. I have NEVER had any other probs like everyone else is claiming. If I have cash one me and need to add funds I like how I can go to 7 eleven, Walmart, etc to load it for a small fee. Overall I am please with Green Dot and how it’s worked for me. I def recommend this to anyone. I have the regular gold one.