Good to Go We Deliver

I used the app to place an order & it was really slow but generally manageable. However, after placing my order (which included a $7.99 delivery fee), they called to tell me there was another additional $23 delivery fee on top of the stated $7.99 delivery fee for my 3 item order! If your app states one price, then you call to charge your customers 3x more on top of their order price, most reasonable folks will cancel their order. Given your monopoly for delivery on Guam, it’s shows a blatant lack of business sense when you as an owner can’t bother hiring competent coders to make a functional app with correct pricing after all these years. I will never utilize your service again for any reason.

Overall, great ordering service. Customer service promptly notifies if anything is wrong with your order. A life saver when you just don’t feel like leaving your house and too busy to cook. However, recommend they post their delivery rates. I keep getting calls that the delivery fee is wrong, and if I authorize them to charge the difference. Besides that issue, love the app.

I’ve been using Good To Go for a while and for the most part, the app works but it could still use some improvement. I remember the first time I used the app and it would take forever for my order to process. Today, my issue with the app is that I can’t place an order because I keep getting “the delivery service is currently closed” message despite it being open. I’ve also experienced ordering in advance but on all those occasions, the update page will show you that it has already sent the order to the business and that it is assigned a driver when instead I placed my order for a day in advance. The “contact us” portion is only a form and not a live chat with updates or a phone number to call so if there’s a mistake, you’re at the mercy of them.