GOL | Passagens Aéreas

Can’t pay for my seat because the APP is broken and won’t accept any of my credit cards. I’m pretty sure I have more than 20 BRL in any of my cards limits! Also tried booking seat through website but the page doesn’t work either, the button to “confirm and pay” doesn’t show at the end of page. Literally not there. Dead end since customer service NEVER answers the phone. Several attempts! 2 stars because it’s not like this airline doesn’t have any money to pay for technology to work properly or to hire more customer service people to answer the phone!

The reason I hate flying regional carriers. Software has a single case use: non-stop flights for 1 person. Where it fails flat on its face: 1)Multi stop cities. 2)Multi stop international flights. 3)Multi passenger flights with a combination of the above. 4)Provides No gate information, flight status is sparse and vague. 5)Doesn’t advise of any documentation needed for travel. (Staff expects you to have it without prior knowledge/visibility). Further context: I wasn’t allowed to check in because I had to show my CC to a clerk. 2nd guest wasn’t allowed to check in for the same reason as above, after my CC was verified. When transferring internationally, I had to exit the airport and check in at a counter again, because the app is incapable of providing more than one ticket on the app. When the ticket was printed, the attendant failed to activate the ticket so we needed a 2nd go around adding stress to the entire process. So yeah. Go old school, print everything out and give yourself ample time. This isn’t an AA or Delta experience. Petition for the airline to call itself Gol en contra

It is better than the competition. However it still does a poorer job than the website. It mags you constantly about location services, takes a long time to start, forgets who you are and your personal info, requests more info than the website to locate your reservation, has long unnecessary animations that only delay the whole process. An airline app should be fast and unencumbered. As a positive it adds your boarding pass to wallet, but sometimes don't group then properly.