App Profile: LATAM Airlines

Mdealvare

Rating: 3/5

Yeah, that’s right, LATAM does not care if you are connecting and 50 minutes prior was not enough time to allow me to check in to my flight to La Serena. I had to rebook myself to the next flight. In addition, when I did check in later and self checked my bag, I had to try five different machines because they had all run out of paper and of course no one told me that because I was traveling premium I could have checked in with their Premium checkin services without doing all the self-check-print-your-own-luggage.

Male7&7

Rating: 1/5

I won’t blame the desk attendants or flight attendants, the problem with Latam Airlines is at Corporate level, it is imperative that the company review their policies and rules to Avoid the customers frustration for being victim of a system that obviously isn’t working, to give an example: People have to go through a second search of their carry on or backpack before boarding the plane even though already passed through customs. Another case per instance is that people have to get rid of their liquids (water, soda etc) purchased inside the airport at he same area where people purchased liquid products That are allowed inside the plane which does not make sense. Although Latam is a South American Airline they should constantly give their employees training, for procedures and communication e.g: Bilingual customer service representatives to be able to assist English speaking customers. My general impression of Latam is they have poor Customer care and support staff that obviously are following rules and training imposed by Corporate Governance.

BlackSignature

Rating: 1/5

I am Latam BlackSignature member since a while already. I have been always using the app and the website and I am still convinced that both things are the biggest weakness that Latam has . A few years ago when I started using the app, I found it very basic and full of errors, and I compared it with the AA app which was already much better than this one. At that time I thought that it was a matter of time and learning curve. However, as the years passed there is no improvement at the app, in the contrary, things are getting worse every day. Its completely inestable, and you cannot trust that it will work . Upgrade requests, data update, boarding pass download, account status, do work only once in a while. In most of the cases I need to contact the special services WhatsApp to solve y requests. It also misses very basic features like baggage tracking. I would recommend that you re do it from scratch . Is really terrible