GoCart.PH

This app has been very helpful and convenient indeed, I really have to commend. However I hope there are more payment options available. And I also would like to point out why my Favorites isn’t showing anymore? I always buy the same things and not having to type items every time would be a big help but that’s not what’s happening now and I don’t know why. Please do something about that. I’ve been using this app monthly since Nov 2023 and I’ve got no other issues than the ones stated. If an item is not available, they automatically do refund and they always follow through like I don’t even have to do ffup. It’s just convenient. Keep it up guys!

I ordered stuffs from Handyman.. and they delivered a fan with incomplete parts! When i let them know.. i had to wait days and make a follow up before they called me to tell me they were going to deliver the missing part. Then it took days again for them to say they will deliver the part the next day.. even though I told them I wont be around. When they texted me the next day they told me they were delivering it.. so i waited for them to deliver. Only for them to tell me they wouldnt be able to deliver it! It made me upset. So instead i requested for a refund. And i had to find ways to contact their customer service through the phone etc. i had to keep following up. And when they finally gave me the refund.. it was incomplete!! Much less than i paid for! And i had to complain again.. i was about to complain to DTI.. then they sent the complete refund! What kind of customer service is that?? Delivering an item with a missing part and making the customer go through so much!! Trash!!

Honestly, use waltermart delivery instead guys!! The gorobinsons site is still in its infancy stage, full of bugs. I have ordered online, upon reviewing my cart - I decided to remove some items however, interface is too slow, I have to click "X" twice to have the item removed from cart however, all the other items prior that got also removed which I didn't noticed. After paying online did I only notice my safeguard hand wash and body wash are missing. My essential items!! I asked the customer agents and concierge to add it even I can do COD but they aren't helpful, the superior of the packer is RUDE! I just told them to cancel my order entire 5k plus worth of grocery then. What a waste of time. When I shop at Waltermart, their concierge was really helpful, when items are not available, they even call to inform me of alternatives and then there were times I can even asked them to add some items since my total bill is still less than the amount billed due to missing items. I am so disappointed in gorobinsons. I will not shop ther ever again!!!