giga! Best Telco in an App

This plan is both good and affordable for use in Singapore. However, one major drawback is that I cannot resubscribe to a cheaper promotional plan. Additionally, I would recommend others to purchase an overseas SIM card for data usage instead of relying on the gigaRoam plan. When I used it in Hanoi, I experienced frequent disconnections, with approximately 90% of the time being disconnected.

Probably the worst experience I’ve ever had. I was told that my SIM card would be delivered once the driver has called me within a specific timeframe and sees a form of ID to verify my identity. Not only did the driver not call at all, but he just handed it off to someone who happened to live in the same gilding as me without any verification. When I received notification that it arrived, I had no idea where it went. I spent almost two hours waiting for customer support to address it. The driver then called my American number instead of the local one I provided to avoid international call charges. This change was done earlier that day (which another 2 hours because the app wouldn’t let me do it myself) and was assured by the agent yet clearly it did not work. Luckily I was able to find my package, but I’m horrified that the driver just gave it away to someone else. giga! also never apologized or even acknowledged the whole ordeal. Once I let them know I had the SIM card, there was absolutely no response. The entire exchange was done through Instagram DMs so I can see that my messages were seen and just ignored. I’m appalled and shocked by the unprofessionalism that giga! exhibited.

The GIGA package is hard to beat! It runs on StarHub networks so robust and comprehensive. The only thing missing is VOLTE. Hopefully this will be an added benefit in the near future!