StarHub App

I bought a tourist eSIM and encountered many issues while using it, along with poor experiences from both online and in-store customer service. Long story short: beware of their misleading information, and do not top up if you already feel your money hasn’t been well spent. One staff member even asked me to top up another $10 just to test their service, but when things went wrong, they refused to refund me. He claimed that the online and in-store teams are actually independent contractors with no affiliation — which was incredibly frustrating.

Who ever group of people wrote the app should be fired. Ad pop up while making payment without a way to close the app except clicking on the sign up button every time you have need to look at the OTP. Which takes you to a sign up for whatever product you’re peddling. And you have to start the payment process from scratch. Seriously guys are you guys that dumb to not beta test this before going live?

When I open app, a pop-up window appears and I need to close it to access the data. This is an app for customers who pay Starhub. It cannot have self-serving freeware kind of advertisements. I regularly take screenshots and send the usage details to my kids. Everyone I take a screenshot, a pop-up window appears which is a big irritation. Turn off all pop-up windows.