getir: groceries, food&beyond

I was a big fan of the app when it first came out, groceries in minutes, great promotions, fast agile development, helpful and friendly customer service. Discount one star from my past pleasant experience. I fear that the app and company has now past that era. Over the past months, I’ve had numerous negative experiences. Average delivery times (for groceries) have been around 30 minutes, with my order ending up in a queue 4 out of 5 times. Once an order took over 80 minutes to arrive (the estimate was 25 minutes), and customer service was absolutely unhelpful, once even hanging up on the conversation. The focus of the company feels to have shifted from offering value to customers to growth, not feeling like the friendly local startup it once used to be, disrupting status quo and creating true value. Now it feels like just any other product ordering app, you can frequently have flowers, water, food and market supplies delivered from different apps around the same time as groceries in Getir. There are, though, some times, if you are lucky and ordering at a time no one else is, when you can still get groceries in minutes. Hope to see those days come back, and faster delivery in the future.

My roommates and I have all used Getir multiple times. They always deliver our orders to us quickly and with extraordinary care (ex. breakable items are packaged in bubble wrap). The app has a good variety of items and stellar deals that keep us coming back! There’s also no delivery fee. Customer support is incredibly responsive. I had to cancel an order because I had placed it to the wrong address. I immediately was able to text a member of their support team as my order was being processed, and they helped me to cancel the order. The full amount was then refunded to me within two days! My only gripe with the app is that you can’t scroll through available items outside of business hours, but I think that might be because their inventory changes so frequently. There are a couple of bugs in the app like an “order not found” pop up after I’ve placed an order or a random “unknown error” message. However, I’m able to track my orders, and I’ve always gotten what I needed. Overall still very satisfied from the savings and convenience of the app.

I was suspicious of this 10-15 minute delivery app at first. I didn’t want to support the company if they were only able to offer their services through exploitation of the workforce. I have learned that that is not the case. They pay $15/hr^ and 100% off tips (which are strongly encouraged) go to the rider/driver. Props to Getir for getting it. The business model seemed strange for a moment as well but after looking into it and considering the tradeoff between overhead and manpower that other delivery apps utilize, their dark store strategy makes total sense. I hope this company does well and is here to stay. Getir’s dedication to creating a sustainable and fair workplace has won my support. After noticing a bunch of entitled reviews of the app, I thought it important to point out the far more important good qualities of the company. Oh yeah. the orders actually do arrive in 10-15 minutes, but I’d even be satisfied with 30 minute orders. And your first few orders around $20 plus a tip (which better be generous with free groceries!) are practically free right now with the array of promotions available on checkout. My order today arrived in 7 or 8 minutes. Pretty incredible.