GalaPro

I was very excited to use this during our show because I have difficulty hearing but it wasn’t even able to connect. My phone said I was connected to the right WiFi and I was in airplane mode but absolutely no luck. I kept getting an error message. This was so frustrating. I was lucky to be HoH so I was able to enjoy some of the show but I did miss quite a few parts since I wasn’t able to fully hear. Very frustrating experience.

Closed captioning typically runs a second behind the actual voices. This gives individuals who can hear, but have trouble processing the ability to reference the closed captioning for what they missed. This app runs both behind and ahead of the speaking. The app will glitch and jump over text at times too. It would be more helpful if the app scrolled through text as they do with live tv instead of changing screens similar to a PowerPoint presentation. The app is better than nothing, but it needs a lot of improvement to offer true accessibility to the hearing impaired.

Went to see Moulin Rouge yesterday. I filled the instructions in the app to connect which it did. During at act one the app froze, jumped or failed to the point I tried rebooting my phone and/or closing the app and started again. This app is a failure. Do not rely on it for Cc. I missed so much of the play it was super frustrating!