Fortera Credit Union

Giving this app one star now that a key feature, mobile check deposit, has been rendered absolutely USELESS with a recent update. I’ve been trying for a week to deposit a check without success. The app will no longer properly capture images. I even called customer service and the rep tried with her own account and had the exact same issue. You line up the four corners of the check in the guides and when it actually captures the image, it captures an image that is zoomed out so far that the numbers on the bottom of the check are illegible. So frustrating. And because I live out of state and not near a partner branch, my only option is to pay an overnight fee to have the check sent to Clarksville to be deposited. I’m super frustrated and about ready to break up with Fortera. I’d have less frustration if I just find a new credit union here.

I gave 4 stars because the banking has been awesome I only deducted 1 star because the new iPhone update dropped the Fortera widget so now I can’t quick balance check anymore through widgets. I have to sign into the app every time (I know first world problems)! It was easier to just check the widget than sign in every time. I hope this will be fixed soon.

I have to give praises where praises are due! And you, Fortera, have been on top of your game! Your fraud department has been amazing! They called it, when my card got hacked somehow! And also ask, if it’s me, when it’s being used out of the ordinary! Thank you for having our best interest at heart! 🙏🤩