foodora: Food & Groceries

I’ve had my phone number for 2+ YEARS and it runs out the previous person who had my phone number YEARS ago had a foodora account — so when I signed up and tried to apply vouchers meant for new customers, they would not work. Had to waste time speaking to 4 different customer service people via two mechanisms (first their chat function in-app, then they made me start the process over again via emailing support) — and after all that, there was no resolution and they refused to even grant me a different voucher of similar value, despite 100% of this issue being their stupid app’s fault. Deleted app without ever ordering. AVOID!!!!!

During my first visit to Stockholm, I had to order food delivery to my hotel due to work commitments. The app indicated that my order was delivered, but the hotel staff never received it. When I reached out to the Help Center, I received a generic response that seemed like a template, claiming that my issue was a "recurring one" and that a refund could not be issued. This response was nonsensical since it was my first-ever order with the service. Clearly, no investigation was conducted. Believing it might be a bug, I ended the conversation and initiated a new one. However, I received the exact same automated response repeatedly, without any chance to explain my situation. Eventually, I connected with a real person who seemed to be looking into the issue but ultimately gave me the same response. The representative's attitude was dismissive and rude, stating, "we will not change our decision to issue a refund." This experience has been utterly frustrating and disappointing. I expected better customer service and resolution from the company.