FOCUS by Reynolds and Reynolds

If you own a company and just want to make your staff as miserable as possible then this is the CRM for you. Too many buttons need to be clicked to to do literally anything, the app crashes every other minute, you can even see but 15% of the history that transfers over from the old CRM you integrated from, it’s difficult to navigate and did I mention there are too many buttons to click for literally anything???? I see everyone’s text messages in the app except for mine. I can’t even see lead details or notes. I can’t send videos to customers. What I can do is reach out to a customer blindly with no value and hope for the best. I’ve lost years of my life due to the stress this stupid CRM has caused. Again, if you absolutely hate your employees, please consider this abomination. Long live Dealersocket! I miss you 😭😭

Our company switched from Vin to Focus. This is one of the worst formatted apps to date. Things are scattered, your main page tasks never actually ‘go away’ and it doesn’t show progress with the customer on home page so you are unsure who you have already followed up on it. Over the day it gradually will cause you to waste more and more time since you manually have to check who in your last 45 days you already contacted on home page.

Our company switch from vin solutions to to this app . I aged 10 years older in few months . 1. On cell phone this app is horrible 2. You need to go on laptop for everything but still not even remotely close to vin . 3. The app is so confused that even developers don’t know what to do with it . 4. Not user friendly at all . 5. To get one information you need to go on 4 different screen . 6. It supposed to save time not consume your brain and time . 7. Email never go through you better right on paper and hand over personally to that person vs sending email . Good luck 8. If you open app on phone and want to access in 10 min or later . It doesn’t refresh so you need to close and then open again . Long story short —- I can’t write so many things but I make your life easy if you don’t like someone and wants him to suffer then suggest this app to that person .