Fido Solutions

I’ve used Fido for a while and the app itself works fine, but the loan experience has become very frustrating. After having one overdue payment in the past, Fido completely stopped giving me access to new loans — even after I fully settled everything. There’s no clear explanation, no re-evaluation process, and no way to build your credit back within the app. It feels like one mistake permanently blocks you, which defeats the purpose of a financial service that should support responsible users who correct their errors. Fido can be helpful, but the rigid loan policy and lack of transparency make the experience disappointing. I hope they improve how they review customers in the future.

I have been a customer of this your service for time now and i must commend you for your good works. But then i think some few issues needs to be addressed as it should be. Now this is my problem, i have always borrowed and paid back as required of me but then with my last transactions i delayed in paying back due to some circumstances but i still paid as expected. And for months now the system has refused to give me funds which some of us this is our only hope if we need urgent funds. I my opinion, some customers should be treated based on their previous transactions not just one which they defaulted in a way. Imagine all customers default and are refused funds, how is your service going to run again? Issues like this should be addressed so we are all ok at least.

Fido 😭😭 I’m very sorry defaulted. I have been a loyal customer which you attest to, paid my loan on time when I am due, submitted my business documents, I was ready and prayed for a bigger loan until my condition became critical 10days ago, I had go for a hysterectomy surgery with the little savings I made at my shop, because of the pain and my condition it’s escaped me since I was using Vodafone instead of mtn hence the network challenge, I eventually misplaced the mtn sim. I was discharged yesterday 12th Sept. Got home and had to use my mtn and checked on Fido later in the evening and realized I was 6days overdue for payment 😭😭😭I was driven with my pain, laying at the backseat screaming to mtn office to cut my sim and got home and pay my loan with little I had with plus my sister in-law top up. And I was informed I’m not eligible for a loan 😭😭😭😭. Meanwhile I have no money on me for feeding , prescriptions I brought home to buy and also to be visiting the hospital back for dressing of my wound omg , I’m finished! Fido you have been supportive but on my day in need I just can’t stop crying. Please help me I beg of you. I’m depressed already please don’t kill me 😭😭😭😭😭😭😭😭😭😭🙏🏻