FCU Mobile Banking

I often have issues with the app. Being able to lock or unlock my card. In these times especially not being able to unlock my card and get to my money when needed has made me think about switching banks. It’s very frustrating to be standing in line to pay for something with people behind me, and my app keeps saying… Oops… It’s not an oops when I can’t access my money! So I hope you guys work on this issue because I’m sure I’m not the only one. The other day I went to pull up my app to see how much was in my account to see if I could even get some food for lunch, and the whole app was down. Thankfully I had a little bit of cash on me and was able to get a little something to hold me over!

Very difficult to set multiple payments with in the same monthfrom the same creditor There is no ledger with definitions for signs example “history in bill pay small red circle with 45 degree line ? Once a creditor name is set up to change or add payment date or amount is a hit or miss Schedule monthly payment date are not in order some multiple payment dates shown are listed multiple months mixed in single monthly pay dates payment dates should all be listed on the month payment is being made

The bank is a joke! The customer service is a joke! The app is an even bigger joke!! With this new update for the app every other week I’m locked out of my account and calling the customer service line is a pain. They’re only open business hours because they use the very teller in the banks to answer the customer service calls instead of using a call center like every other bank! The wait times are ridiculous and the calls are always mysteriously dropping. I’m going back to Bank of America witch I used to say was the worst bank ever, but now after seeing this circus, there’s a new title holder in that category.