Fanatiz

I used Fanatiz for over 2 years now. I primarily use it to watch French Ligue 1. But also enjoy having the CAN games and also South America qualifying games. However the app itself is not great compared to competition. I use it mainly on Apple TV. I keep on getting logged out and have to login over and over again. This is annoying as it should remember the login/password. Also sometimes upon login, I am getting « no subscription error » and have to kill the app and restart and login… not a smooth and great user experience (please try to fix this as it is annoying). Also, navigation is not great. I am unable to choose my preferred content. I mainly watch Ligue 1 and have to scroll many screens to find the live game. Unable to pause, rewind if you want to re-watch the goal or action. In comparison the Paramount + app is way better. I would say they play in another league compared to Fanatiz.

I will say I love the service, I particularly watch Brazilian football and watch all the Serie A and B games. It’s a great service for that and I follow along by watching the Copa Libertadores and Sul Americana competitions. My only complaint is, and I am primarily watching on Roku and recently switching to Apple TV, the app is clunky (hard to explain but it’s not very well organized out) this is something Fantiz should be looking to fix since a lot to folks probably watching using a set top box than streaming on iPhone or IPad. So I would just recommend Fantiz to clean that up, and oddly enough on Roku you can find all tournaments uploaded but on Apple TV it says there is no tournaments available to watch. Though while using the IPhone app, they are all there. That’s just an example. Overall, I’d say good app, but needs the format worked out, organize the competitions and make sure they are available to people who are using set top streaming boxes. It matters.

UPDATE: I emailed the company with my comment below and they replied within a few hours explaining how it works, they were very kind and professional, so I’m bumping up the stars for great customer service. It still has a few flaws, that I’m hoping will be getting fixed as they grow. (Like, adding a game search bar, for example) ORIGINAL REVIEW: I downloaded the app to watch one game, and I’m interested on paying the daily fee only for the days that my team plays, at least at the beginning. The problem is, the page is not clear about the conditions. When I pay for one day, does it automatically charge me that rate daily starting that day, or is it only for 24 hours and then cancels itself? I tried changing my subscription already and there is no option for that in my account, neither on the app nor on the webpage (mobile, at least!). Also, I saw there’s a 7 day free trial and I used that link to create my account but didn’t go through, sent me through a big loop saying my account wasn’t created, then I tried to use the same email to create the account and it already existed and then went back in to try again for the free trial but it wasn’t available anymore (cause the account was created already and I didn’t use the link, I assume?) so I had to Pay to use the first time. I have the feeling that you guys are a new service/app, and the idea is good but the service and interface are lacking a lot to be considered good. Please, respond my questions and take my suggestions. For the sake of the market, I’d love to see you guys succeed, but the app & the webpage need a lot of improvement.