Erbert & Gerbert’s

The absolute worst restaurant app I've ever used. I say used, but after about 20 minutes of trying to order I gave up and went somewhere else. First I tried to create an account using Facebook because that's the easiest option. I kept getting an error. Then I tried to make an account using my Apple ID. That worked but when I tried to order it took me to my browser so that I could login again for some reason and it kept giving me an error saying my password was wrong. How is that possible? I'm logging in with Apple. I don't even have a password. So I deleted that account and went through the trouble of creating an account manually and saved my password. Again, when I went to order it took me to the browser so that I could login again. This time it just wouldn't load. I restarted the app and my browser multiple times And I either get an error or nothing happened. It is literally impossible to order food which is really stupid because the entire point of this app is to order food. When choosing a store to pick up your order at they don't tell you the area of the city like east west, they don't tell you the street name, they just tell you the store number. How would a regular person who doesn't go there know they're internal store numbers? I literally had to Google the store numbers to figure out which was which. Then even though I used my current location to choose a store I found out that the store it chose was actually the one that was farther away from me even though I was directly across the street from a different store. Get your sht together. It's not that hard.

When it comes to ordering food, this app functions adequately. What is annoying is that the app promises you credits for purchases, but often you never receive them. I usually buy a sandwich and pay for it before I pick it up. You should be automatically credited for a transaction like that. You are not. You need to be sure you get a receipt with a barcode for your purchase, and even then, when you try to scan or enter the barcode to get a credit, you get a message saying that your purchase hasn’t been recorded yet. You will continue to get these messages weeks after you buy the sandwich. I have ended up sending emails to tech support to get the credits I should receive, and the technical support asks for receipt barcode numbers. So, save your receipts. This is annoying.

I signed out of my account, but looked at the email i used before i logged out. I tried to log back in but i forgot my password, so i hit password reset and put my email in that I used. I’m not getting and email password reset. It could be because the email does not exist with an account but I made sure it was that email before logging out. So, i tried to make a new account but it won’t let me because my phone is already registered to one. But if i don’t know my email or my password how do I fix that problem. Please help as I had rewards and points saved up. Or help me make a new account.