Ente KSRTC Neo OPRS

I tried to book 2 tickets in a low-floor KSRTC bus. During payment, I selected GPay. It redirected correctly, the amount was deducted from my bank account and I was brought back to the app — but the app showed “Payment Failed.” There was no booking in the “View Bookings” section, and I didn’t receive any confirmation message except the bank’s deduction alert. I checked online and saw that failed transactions without PNR should be refunded automatically. The app also has no helpline number, which made things worse. So, I booked the tickets again — this time without using GPay — and the booking was successful. But after some time, I suddenly received the first booking confirmation, meaning 4 seats got booked instead of 2. I had to cancel the first booking, and the app charged ₹60 as cancellation fee, even though the delay and confusion were entirely due to the app’s fault. This app needs urgent fixes, better payment integration, and a proper customer support system.

Today I booked 3 tkts for a journey commencing and finishing on the same day. But I really struggled to book the tkt 12 times on ‘return’ basis, but it didnt go to the payment option page. But when I did it as 2 different onward journey it was successful !! That too on the same bus and same seats!! Why don’t you remove the 5% gain on return option and help passengers save their valuable time Sir?? Pls review.

I lost some money due to this app, and it makes me want to sue them. This is the most poorly designed app I have ever used. When you book a seat and complete the payment through UPI, the app shows an error, yet the money is still debited from your account, and you don’t receive a refund. On one occasion, the bus broke down midway through the journey, and I had to board another bus, which I also paid for. Despite this, I never received a refund for the original ticket. There are several issues with this app. It even allows users to book seats that are reserved for the elderly and disabled without any indication. Once, I unknowingly booked such a seat, and when an elderly person approached me, I had to deal with an argument over a seat I had already paid for. Overall, this app has caused me multiple inconveniences, and I have many complaints about its poor functionality and lack of accountability. I don’t even wanna give them one star tbh.