eir

This app is an embarrassment to a “tech”-focused company. I assume it was developed by blind chickens, supervised by a comatose chimpanzee? I have never been so frustrated at an app in my life. Trying for two days to upgrade my phone and every time I try there is a DIFFERENT issue! It’s difficult to navigate and makes no sense at all. Going literally around in circles and getting nowhere. I hate it and it makes me want to cancel all my accounts with Eir…they clearly do not want the money I have been trying to spend for the past two days…

I'd be embarrassed if I was a developer on this app. Put in your credentials and watch the app struggle through about 3 different logon portals as it tries to plough through layers of inept coding. If it actually manages to get to your account, the record of calls picks a random date in the past to begin at, then after a few "Load More" button presses just stops when whatever table assigned to downloading a web view of data just fills up. When I use this "feature" my calls data stops 10 months in the past of the date of this review. View a PDF of your bill? Fine. Want to leave the PDF and get back to the app? No problem; just quit the app and relaunch it again! There's no need to bother putting in pesky app controls into your app when you can just dump users down a dead-end of a so-called "User Experience" and let them find their own way back! Pile. Of. Puke.

I downloaded the Eir App expecting a seamless experience to manage my account, as shown in the screenshots. Unfortunately, the app is essentially a browser without an address bar. Every time I open the app, I have to log in again, which is quite frustrating. The interface is identical to what you would see if you accessed the Eir website through a regular browser, offering no additional convenience or functionality. This app does not live up to its advertised features and is a major letdown.