SSE Airtricity

Both app and web causing massive login issues once logged out even if password is correct. Have tried to clear cache and cookies from customer service agents suggestion but did not help one bit. Have not been able to make payment via app for months now and having to call to make a payment every time which takes up much of my day. App and web are both completely unusable, can’t access own account details, billing etc to make payment, literally just relying on blind trust of calling an agent till someone picks up to make the payment without the bill in front of me, extremely poor app, poor service, terrible and very disappointed especially having been a long time Airtricity customer.

The app and website has had an issue for the past few months now. I couldn’t make payments on both as I get an error message every time I try to make payments which leaves me to having to ring them which we all know could take a while before you could actually speak with a human being. what’s the point of having an app and a website that’s not convenient for the customers

It has been commended by other reviewers that the app has issues with password managers. I found that when logging in, the app did not recognise that the credentials had been passed in and the login button was still greyed out. To fix this I had to type a single character at the end of the pasted password then delete it again, and the app recognised a password had been entered. Not great.