eDreams: Flights, hotels, cars

I’ve been using eDreams App for a few months to buy airline tickets and booking hotels. If everything lines up right, it’s great but if you have anything that requires changes, whether you paid to allowed changes or not, you’re in for a goose chase. I requested a date change to a booking I had purchased with that option and it took several iterations with a chat bot and then a human, and the response was always, you will get an email confirmation the out one if your request. We’ll, the time continued to tick and I had to decide whether to travel to the airport, 2 hrs away, under the chance that the change requested had actually gone through. The time came and went and I never received any confirmation or denial of my request. At the end, I decided to book a different flight and consider the one I paid as flexible, simply a loss. So if everything lines up perfectly you get a good price but it better be perfect from the beginning.

I recently booked a flight using this app. I was told that I get a discount by buying a prime member so I signed up to be a prime member and paid the fee.. I then check on the airlines flight schedule and found that my flight was the same price as the discounted price given byeDrens. Went to check in and was charged again for my seat which I paid for already on the eDreams site I then lost my seat and had to sit in the back of the airplane because I waited until the day before because it was my understanding that I already had booked my seat. The problems just continued from here.. change the flight, then told I can’t do a partial only a full change on both tickets to get a full refund. I ended up paying close to $350 for work should’ve been $160 purchase. Beware of all their policies even if you pay for the extra cancellation fees and a prime membership. If you don’t follow it, they will not refund you anything and then they will directly to the airlines site and the flight the flight even if you didn’t just run around to siphon your money out and then you get stuck paying all this extra money for nothing.. I hope to saves you from the frustrations that I faced

All of the negative reviews are spot on! The company is a complete sham. They don’t obey their own policies. They seem to be based abroad, which probably protects them from fraud lawsuits. I booked a flight and then cancelled it two hours later because I found a better deal. They claimed to have a 24 hour cancellation window. I have an email confirming my cancellation time. They refunded just the $50 for a $700 flight. When I called to ask, different people gave different answers. One person was a complete ahole and said that 24 hours doesn’t mean 24 hours, but that it is calendar day, India Standard time! So even though I book a flight US EST, if the time in India when I book is 11:59pm, then I only have 1 min to cancel because when it hits 12:01am, my cancellation window has closed! Another person admitted to me that I made the cancellation in a timely manner, but that their back office delayed contacting the airline and that they didn’t want to eat the cost for their mistake. A third person stated that I needed to contact Swiss air directly because they don’t do those sorts of things! I did call Swiss air and after spending two hours on hold, they told me that the ticket was never booked or charged by eDreams! The crooks are just trying to steal money! I’ve filed a complaint with the US Dept of Transportation. These crooks should not be allowed to operate in the US!