earnify

I love the fact that I can purchase gas with lower prices using this app. It makes me happy when I can earn points to use towards lowering my gas prices. My disappointment concerns earning points making in-store purchases. I am unable to get the points I should be earning when I purchase items inside of the stores that use the app. I have read instructions on how to use the wallet barcode inside of the store when trying to purchase items. So far I haven’t been successful in getting the barcode to recognize my in-store purchases to earn points. I have communicated with someone from the Earnify customer support via email and explained my problem. They have sent me steps to follow to use the app when purchasing in store but it didn’t work. I also tried using the app for in-store purchases at another location that recognizes the app to no avail. The Earnify customer support person asked me to send a copy of the receipt and they manually entered the points. I don’t want to have to continually send pictures of my receipts for in-store purchases in order to get the points I earn from the purchases. I want to be able to make the purchases just like I do when I am getting gas and have the points I earn uploaded to my account just like it happens when I purchase gas with the app.

The app does a good job of being available when needed. However, it needs two things to be 5 stars: 1. Add the ability to scan or take a pic of receipt for missing rewards. The app screen locks out during fueling, meaning that you can’t show your rewards account to the store attendant to get credit for in store purchases (and it matters because plenty of rewards bonuses are attached to in store purchases). This is fine if you want to ensure people don’t leave their car unattended for safety, but allow the option to scan a receipt after purchase or have another way of claiming missed rewards. 2. Not all stores honor bonuses. This is also fine because the terms indicate “eligible stores”, but allow filtering in the app to let people know ahead of time.

As others have said, the app never actually gives you any rewards at the pump. This is been the case since I got it a year a go. I have called into customer service multiple times to report this. The first time I was told that they would work on providing me credits for my missing discounts. Months went by and no one called me. When I called in again, I was told to email receipts for proof. I did this, and several more months went by without any response. When I called in again, I was told that the receipts did not contain the right amount of information to receive the credits, and that now too much time has passed, and they could not credit me for receipts that old. I have never seen a worse product or worse customer service. Literally failed in every aspect. In fact, this is really fraud / false advertising, while I have wasted a years worth of rewards on this. Not only have they lost a rewards app customer but I will not go to these gas stations anymore either.