DropTicket

Completely terrible for Rome. Unable to use the pass at the metro and the folks working at the metro said the software was not compatible. The bus routes didn’t match up either. Ended up having to buy additional hard tickets after buying two 72 hour passes. Customer service did immediately answer my call, but advised me to reach out via email and they would not give me a refund.

Bought two 72 hour passes for “all public transit” in Rome and was unable to use them. Cost me close to 40USD. They say they work for all public transit but then require you to validate them at a metro station before they can be used anywhere. If you are not wanting to use them for the metro and want to use them for the bus you will be UNABLE to access your tickets. The support does not speak English and their response time is less than quick. AVOID AVOID AVOID AVOID AVOID. Hard to believe that these apps for Rome do such a god awful job at the one thing they’re supposed to be used for. They’re all the same. They take your money or they don’t even let you make an account as a tourist. DO NOT DOWNLOAD THIS APP. DO NOT PUT YOUR CC INFO IN THIS APP. THEY WILL HAPPILY TAKE YOUR MONEY AND RUN.

This app actually worked with my USA-based credit card. My card is from Capital One and it is 3D secure. I was shocked because other bus apps in Italy that I have tried with the same card have failed at the last moment. One suggestion I have for DropTicket is to enable Apple and Google Pay because that would make the purchase process much faster and easier. I think that is required for the app to be fully useful.