Disney Store

This app is horrible. Don’t get me wrong I love Disney and I vacation there all the time but this app sure does need some work. I’ve always had issues with it but I’ve tried to buy something today for an hour and a half. That is actually ridiculous. It logged me out I would say over 50 times. Literally! And let me just say every time I open the app whether it was today or any other day I have to log back in every single time. It’s the most annoying thing. Not to mention it never saves my cart information. Why have that feature if it doesn’t work? Oh and don’t get me started on guest services. If you call don’t expect much. When you call they don’t put you in a wait line they hang up and tell you to try again later. AND don’t get me started on trying to order something that says it’s in stock only to get to check out for it to tell me it’s no longer available. Happens all the time. I’m so sick of limited edition items. I want them all but being online for 2 hours only to not get what I wanted in the first place? Don’t tell me I didn’t try hard enough because I did. Alarm set and card out signed into my account and ready. Overall this app does nothing for me. When it comes to ordering I usually just get online and order off their website rather than through the app. It’s less of a hassle!

I love Disney and love the products. The only issue I have is when it comes to the limited edition items you guys are not very good at keep track of how many you have and how many are sold before sending out confirmation of when orders are put through. Then when the items are pulled you charged shipping because the dollar amount drops below the qualified dollar amount for free shipping. Which is wrong because that’s not us customers fault. Plus my last order was duplicated, which you guys did send me a free shipping label and apologized for that mistake but never reimbursed me for my double shipping! Nor did you compensate me in any way for your mistake. And after being in retail for over 20 years (in my experience) is not right either. Especially where it was not my mistake. So other then the lack of some customer service... I love Disney and the products.

I love Disney and the shopDisney app (the use of Apple Pay for check makes checkout super easy/convenient and the ability to buy park items are my two pros about the app) but my biggest complaints with the app are as follows. One: it clears out your shopping cart (bag) if you have to leave the app for a minute (if you need to check your bank account, answer the phone, look up your Disney account password...). Two: it’s not consistent from one look to another on the products available. Looking through the listed products in the morning and when I look again a couple hours later there are some items that were not there before but are now there and some that were there that are no longer listed (I understand that new stuff gets added and old stuff gets removed but I’m talking about stuff that’s still available that I was able to find only by using the search feature). Third and final: there isn’t a feature to “like”, “heart”, or a wish list feature so you can come back to buy it with out adding it to the bag (which wouldn’t be helpful anyways since the bag automatically clears itself). These are not deal killers, as I said I love Disney and will continue to return often for anything Disney. But these are what make me give the 3 star rating.