Direct4.me

I’m standing outside of this paketomat for the second day in a row, trying to pickup my package before I leave the country, and the bluetooth “cannot connect to the locker”. This is after trying everything to open up this locker. And, conveniently, the phone number I am trying to call for customer support is not picking up. So now I am leaving the country with no package because I simply cannot get into the locker. First of all, it’s important to ask what genius made this “bluetooth” process in the first place? Why does it exist? It is incredibly quicker, less buggy, and all around easier to type in a pin and have the locker pop open. This was the worst postal experience i have ever had!!! An absolute joke of a process. Fix it by deleting the app dpd thank you

I find it incredibly stupid that you need to download a separate application just to pick up your parcel. To make things even more mundane, you also need to create a user account and submit all kinds of personal information. Why do you need my home address in order to open the locker? And no, there’s no cross-check with the address of the package, they can be completely different. Apart from personal data harvesting, I really see no point. Especially since there are already parcel machines from other courier companies that don’t require any of this stuff. I will do my best to avoid any parcels via the Serbian Post just so I can avoid using this dumb locker system.

The app says that I should be able to accept a package in behalf of a friend, but that was impossible. So either the app is not working, or the user experience is utterly bad. Beside the main feature not working, other features were not working either. I was searching for city of Nis for example, but the search results weren’t saying anything until I typed as “Niš” instead of “Nis”, UI broken, content cut off in the components… I would’ve given zero if I could’ve.