Digital Showroom: Business App

I am a merchant on digital showroom since three months now, my experience has been smooth and for so for my customers as well, But there are few basic things which needs to be sorted on priority and its not and its Very misleading. While we are taking email address from customers for them to recieved updates regarding delievery, which is a very vital part of an e-commerce setup to receive updates regarding their delievery, but the issue with digital showroom and shiprocket integration is that all the updates of customer delievery are gone to merchant email address which is of no use to merchants and instead customers are not receiving their timely updates, which is not fair as an basic e-commerce setup, though its a small api integration issue but i think its a vert major issue for sellers and i don't understand how such major issue cannot be solved, I tried numerous times with assigned members of dotpe and they have highlighted it to the team but they only want time to solve it and I feel like there is no solution to if then i feel trapped into this situation which is not good for business.

I am using this app since last 4 months and now iam going to write reviews- Adding the products method is very simple Customer can buy the product easily but there are some issues with payments like customer wants to get the payment option at time if buying the product but customers gets the option after placing the order which is very confusing If a customer added 5 products and go to cart option so there is no image available of the product so it is also confusing, sometimes customer remove the product from the card and images plays the good role there Product search option doesn’t work well as many customers complaints about it, and if we type product name in search option image doesn’t show there Product return option not available Product review feedback option not available Email address should be added so customer can write the mail Sometimes when we press back option it goes out from the page and again we have to search the page Wish list option should be there Overall app is ok for restaurants, supermarket, not suitable for online fashion or products where variations available Thanks

For example I am listing the produc if customer wants buy one product we will give 10% discount but he buy 10 pieces you will get additional discount one more example if customer place the order we can change only the net amount if I want to give a additional discount for a specific productb how he Can no the at which product I get the discount we cannot edit the price when the order is placed there is not a option to share a product from the website we cannot should exclusive products exclusive discount on top of the website when I am listing the product the app automatic crash when I open the camera sometimes too much bug