Defender Empower

These cameras are poorly made and easy to break. The app is outdated and lacks the innovation. Firmware updates are non-existent and the customer service takes weeks to respond to request. I bought 8 cameras and 3 of them broke during installation, the swivel that adjust the angle of the camera just snapped with little to no pressure. I live in florida so any storm that comes through will most likely break the remaining 6. Upon contacting customer service, they asked me to send them back, and they sent me 3 “new” cameras that were also broken….. I wish I was joking about that. Upon research I found these cameras are Chinese made and repurposed as Canadian. Installation took an entire day to complete, so just taking these down would be wasted effort and I’ll just keep them up until the next hurricane. I gave this review a two star due to the camera image quality being satisfactory, other then that do not waste your money there are better quality cameras out there with more innovative apps tied to them. Don’t make the same mistake I did.

Having chosen Defender products for our use for many years with having used the various devices and available apps, we were not disappointed with the Empower App. The ease of setup, with quick and easy access is what we come to expect! Great response time and functionality! Whether at home or away, we have instant access to our system, alerted when issues arise for review and all without a subscription service. Crisp 4K images, ease to playback and record. The Defender Empower App coupled with the Defender 4K Sentinel is a great combo!

I bought a set of Defender cameras due to a neighbor having great success with them. I purchase the Defender Sentinel NVR 4 camera set up and had to download Defender Empower to get the videos on my phones remotely. This app is definitely difficult to navigate and every time I go back to view past footage, it always starts a midnight, which is annoying, and I can’t seem to figure out when I detects motion. I’ll get an app motivation, but when I go to playback it’s a highlighted blue. There should be an indication on when the cameras detection motion. It’s also very difficult to to find “Albums” when I save the footage. Maybe I’m new to this app, but there also isn’t very much information on navigating the app either. 2 out of 5 stars for now. Not happy.