CSC GO

Washing and dryer Machines don’t start and they don’t issue multiple refunds meaning if you get one of there non functioning machines twice they will only refund one transaction at a time if that. You have to submit a request to refund and that takes up to 14 days and they never give you your refund. They don’t send an email stating it was denied. So basically you need to wait 14 days and if you don’t see any refund then that means that they denied it they don’t need to send you anything. They just need to sit back and not respond. This company that runs this application taught me in America. You just need to have a system that doesn’t work take peoples money and not be able to get a hold of a live person and everything will work out just fine When they send a technician to service the machines they know that they don’t work in their excuse is well it’s a user problem. It’s not a mechanical problem so nothing gets done about it and I’m sorry it’s not your appliance that’s not working it’s you that doesn’t know how to use a dryer or a washer (which we were all taught at young age how to operate these machines so that’s just blatant disrespect)

I hadn’t lived in an apartment complex, nor used a public laundry in a while. Considering my area of living I was surprised to see how convenient it is to not have to carry cash. The app allows you to set up an account and add form of payment from apple wallet, debit and of course you still may use coins at the location. The dryers work great, I don’t have to add more nor overheat my laundry. The dryer timer at my complex is spot on, the washers are unfortunately 25 mins behind. The negative for me, not being able to reach out to customer service and knowing my issues would be addressed or seen. Today, I tried to update my phone number and I created a new account subsequently. The help section was not helpful. I tried 2 log in with my email and I’m assuming another new account. I tried to log in my old account with my new number that I figured how to change and my new account populated which I expected. I had to unfortunately, add money to the new account after to complete my laundry. We have a washer down and dryer on its way to being down to. People have no respect nor care about property that belongs to others. 4 washers in a complex & lack of home training will ruin good products. I hope to retrieve my funds and accounts merged or deleted after monies have been placed

Before proceeding, I’d like you all to know it takes A LOT for me to write a negative review. I’m human and I understand things happen. With that being said, BEWARE!!! If I could leave 0 stars I absolutely would. The app functions well but this company is the worst. The rest of the tenants and myself in this building have had nothing but bad experiences ever since this company has installed this new system. The machines we have at the ones where you’re required to put your washing detergent prior to putting your clothes in to wash, so not only does it rob your money but it also robs your detergent. When you file a claim for the money lost, they send you a refund check 5-10 business days later. So if you’re struggling and that’s all the money you had to wash your clothes, guess what, now you have to wait 5-10 business days for your money in the form of a check which will be taxed when you cash it (WHAT A JOKE!!!!!). In addition, you will lose your detergent because they will tell you they’re not responsible for the detergent you lost. Meanwhile their machines give you no option but to put the detergent first in order to wash your clothes properly (ANOTHER JOKE!!!!). Now, all machines in my building with the exception of one is “out of order”. I proceeded to put my detergent, and then my bathroom rugs. Can we all guess what happened? The one machine that was supposed to work, doesn’t. Which most likely means I just lost detergent once again :). I am LIVID. This is absolutely ridiculous. Get it together!!!!!!