CPI Security inTouch

Love the app & the updates along the way. However, the only reason I give the app a four star when it probably deserved a three star is for one particular reason that is very very important to me. And that is on this CPI app there’s no way to have a selective notification tone. On my iPhone the notification sounds exactly like my email and there’s no way to change it. Unlock with ring that says distinctive sound and you know the camera has been alerted. What I have had to do to suffice in the meantime, until hopefully the app can have its own ringtone is I have had to go into settings and have this app only speak out loud. which is an iPhone settings, the cool thing is, Siri will speak out loud and say Cp security front driveway has detected a person or animal. This keeps me from having to check my phone, however, I would like to hear a distinctive chosen sound to know there’s a camera alert.

The app has a terrible delay on IPhones. I can have a doorbell and no alert. I can get some doorbell alert and by the time the app option displays the person is gone. My recording is intermittent. My alert will go off but nothing on my recordings for recent days. The front door lock always messes up. We have to replace battery constantly and the past rep said it was bad batteries, he replaced. Nope, same issue. My app will show unlocked but, it is locked. All of my camera connections fail on various occasions. The last time I requested help via the app I got no reply. No reply via murkier emails. I called and was put on hold with option for a call back they never provided. I finally got a callback added the third attempt at call in, the rep did not get scheduled until 3-4 weeks later. This service was great at first and before I added more cameras. Since I added more it has been nearly a waste of time and money. The app details how to update your doorbell camera and delete if necessary yet, the doorbell does not allow you to add more (“too many devices” message) nor will it provide an option to actually delete the doorbell device. The instructions for camera resets after wireless network modifications claims to have a “white blinking light” yet the lights never turn white but rather a very light green. The web address it provides for updates to the wifi settings and / or to delete and reload the camera is broken and not found. This app is terrible.

I had CPI in my other house and didn’t have any issues at all with the cameras, or the service. It has been nothing but a headache this time around with my second home. The tech that came out to install my equipment never showed me the door camera before installing. If he had I would have known immediately it wasn’t going to work. Not only did he not show me, he cut away the metal doorframe to install the camera. The doorbell camera does not function properly but if I take it down to return I now also have to replace my doorframe. When he installed the panel in my kitchen, he did not install it level. The OCD in me is going crazy. My outdoor camera doesn’t catch a single shot of a person walking around outside but will take 25 clips of fog and rain. Where I live I can hear a car driving down my road but my window doesn’t face the road. Every single time I pull the app up on my phone it either says “Retry” or “Troubleshoot” or it spins as it tries to make a (weak) connection. I have emailed my concerns a few times. Once they sent another tech out who told me there wasn’t much that could be done about the camera except to mount a piece of wood and draw the camera out a little farther. Then I emailed again because literally people were coming to my house and driving past my house and stealing from my property and the doorbell camera did not catch a clip of it one single time. I was told to check to see if I have my camera “paused”. I do not see anywhere on the app where I would pause or unpause the camera. He said it was something that could easily, accidentally be done. I’m tired with the crappy service. Maybe this will save someone else the headaches.