Cox Panoramic Wifi

I recently moved to a new address and there was no cable coming into my home. I spoke someone at cox and at first was told it was going to cost me $100 to have them install the correct wiring so that I could get WiFi. After doing a little bit of complaining to management I got a call from a wonderful lady that works with cox from her home in Escondido, her name is Susan. She was able to order my installation completely for free and to get the panoramic WiFi at a pretty decent price. I am overall very happy with my new service. I have since then had a few questions about getting cox for my cell phone provider an since Susan gave me her phone number she has been amazing at always answering all my calls and giving me the best information that she has with regards to pricing etc. this is something I am giving careful consideration to in the near future. For now I am happy with everything and cox has been amazing. Nothing bad to say from this end. Thank you cox cable for delivering amazing customer service and having very competitive pricing for my needs.

When inquiring about adding an extender, the COX rep recommended I also exchange the old router for a newer “updated” router. I followed her recommendation (plus considering adding 2 cell lines to the landline and internet service currently with cox). After installing the new router and extender, I discovered one of the security camera systems was no longer available on my iphones or ipads. This had never been an issue with the previous router. Numerous phone calls and “resets” (now running into hours of time) have failed to correct this. The reps are courteous but just providing lip service; They just keep passing me to someone else or putting me on hold and later disconnecting. After lengthy conversations yesterday, (to no avail), I discover this morning that now all my devices are no longer connected and apparently blocked now. (One iphone and one ipad reconnected @ 2.5g, when I tried the reboot process). Prior to this morning at least everything was connected except the one security system. 14 other devices now will not connect. NONE of these issues existed on the “old” setup. If someone at COX doesn’t get this fixed soon I am pulling the plug on all COX services and will NO LONGER recommend or approve use of COX in any of my personal or professional activities. (So much for their “continuous care” service)

I’ve moved throughout the US and have had multiple different internet service providers, but never have I had one as bad as COX. I stay in an apartment complex that unfortunately has COX as a internet company and I should have moved. My first 6 months were terrible. I work during the day and take classes at night, and every night at 2 am the modem reset. Every single night for 6 months my modem reset, I had a previous internet provide who had the same situation, but they explained it was due to updating the modem, so I was able to change the time to when I was at work. When I contacted to inquire why my modem was resetting at 2am, they went to explain they didn’t know why it was doing that. I asked further questions and they stated that they had no idea what was going on and I had to wait 2 months for a technician to come out to fix the problem. After 2 more months of interruptions of my classes, I had a technician come out to look at the modem. He stated that there was nothing wrong with it. He stated he couldn’t identify what the problem was and proceeded to leave. After that, my modem never restarted again. The wifi app is terrible, I restarted my modem through the app because the internet was spotty and nothing in my house could connect to the modem again. I had to pull the plug in the back, and plug it back in for my internet to be full work again. Once I move, I will absolutely never get COX wireless. The only thing good about their service is 24 hours customer service but they can’t help with your problem, it is pointless.