Circuit Laundry

This app is absolutely dreadful. I have genuinely got no idea who coded or pitched this thing, but I hope the ones responsible experience mental pain equivalent to the things I’ve been through with Circuit Laundry the last 9 months. I’d rate it 0 stars if it were possible. The fact that you have to deposit a MINIMUM of £5 is downright predatory, combined with the fact you can’t withdraw money from your account once it’s in. Whoever came up with that deserves things I’m not allowed to write I a review. It’s also awfully coded. How on Earth are some of these issues STILL prevalent???? Despite using the app for so long there’s no option to remember my card details, meaning I have to manually type all of my details in EVERY TIME I want to wash my clothes. A humongous pain. Worst of all, if you try logging out of your account Circuit appears to respond by… IP banning your account?? How in the unholy hells did this happen??? I had to go through customer service and send them my IP address (which I was deeply uncomfortable with by the way; seems like a massive security breach) just to log back in!! An absolute mess, I can’t wait to be rid of this thing.

Can we please transfer our remaining money on our accounts to our bank accounts so that we are not losing that money on the app forever! I think this is like common sense really to save money, bare in mind that we are just students and your basically ripping us off because, we are wasting hard earned cash on something we will rarely use. Also why is minimum amount £5, what’s this rule & where did it come from. This needs to be changed I don’t know why this hasn’t been implemented yet. During my first year at uni, I had to contact the the customer service team because the machine took my money without my washing, it is just appalling, eventually I did get my money back. I’m now in my third year of uni, but now other people are saying they are having problems getting their money back. Even if it is “30% cheaper” than local ones, this app doesn’t deserve people’s trust and I would just simply go elsewhere because you don’t go ripping people off just because you can, shows the lack of care and attitude of this company towards young students. Also the vending machines for washing machine powder are always out of stock at Grafton street sanctuary students, I guess they just sit there for room decoration now. The room is gross I’m not gonna lie eww, I hated being there it’s not clean. I think Apple Pay would be very helpful, some students in laundry room asked me if they take Apple Pay, I said unfortunately not 😠😠😠

My university accommodation for this year use circuit laundry machines so unfortunately I have been forced to put up with this useless app for a year! After years of using coin operated machines without a single issue, I have had nothing but constant problems from circuit! The app is the main source of these problems! Firstly it looks like an app developed in 2009, and has clearly not seen an update in a long time! This would be forgivable if the app was reliable, which it totally isn’t! Sometimes the app will decide that the money you have put on it through PayPal isn’t good enough and just clear your balance to zero! Sometimes it will decide half way through your wash cycle to crash and not allow you to log back in, leaving you with a heap of wet laundry and no means to dry it! Last night took the biscuit! After I had done my washing I went down to transfer it over to the drier. This load contained my bedding and work clothes. The Circuit app decided it couldn’t be bothered running at that time though so I had no choice but to go home with soaking wet laundry. I was forced to sleep on a bed without any sheets or bedding, in a room that smells damp, all because of this useless, ineffectual, pathetically run app! If you are a student accommodation looking to install these systems, I IMPLORE you to reconsider! The older coin operated system are much better and MUCH more reliable!!