CarGurus: Used & New Cars

I’ve been shopping for the right used suv/truck for over a year now and Car Gurus is without a doubt the best place for not only searching but also comparing vehicles. Their search filters are superior to any other platform. Even direct buy competitors don’t come close to the number of filters that Car Gurus has for shoppers. I honestly couldn’t think of a filter that I’d want to search for that Car Gurus doesn’t have already. The east of searching and filtering is also unparalleled. The user interface is simple and easy to figure out. And talk about fast. The speed at which you can search for a vehicle makes it so useable is one of its strongest features. The number of vehicles being posted is also superior. I’ve rarely, if ever seen a vehicle on another app that I hadn’t already seen on Car Gurus. Recently I’ve started to use the save function as well and have found it to also be very convenient for making comparisons.

Worst experience ever. I bought a $37K beautiful truck that ran smooth as silk for the week trial period. Almost immediately after the warranty the truck started knocking and running rough. I hadn’t even paid my first payment yet! I tried using their warranty service “Silver Rock” please look up silver rock before buying. Worst reviews that I have ever seen! The work is covered under the warranty however they will not cover having to send the parts out to be fixed. No facility that I can find has the machines in house to do the work. Everyone has to send the parts out. This essentially makes the repair not covered even though it’s covered under warranty…. Carvana is no help! I spent 4 hours on their chat bot. They ghosted me for an hour saying that they were going to help me and then just left. Finally over an hour after they left me someone else txt back saying to call silver rock. I had already called silver rock and they just tell me if I’m ok with paying the deductible then it will be covered…. None wants to help. I’ve already waisted so much time trying to figure this out and I’m just prying that I don’t get stuck with this truck that I can’t drive.

I HATE that when I put in a certain mile range to look at cars in, I get cars outside of that range that are in Texas or Florida. I understand they will ship/deliver a car, but any dealership will ship a car . I want to only look at cars that are in my search radius. If CARGURUS is going to continue to do crap like that there needs to be a filter option where I can select it to not see those cars. The app can be kind of spotty at times, but like I said I do use it A LOT. I hate that when you select a car to look at, the “All Results” button to go back to the list of cars is right underneath the CARGURUS home button, which when you hit it by accident sends you back home and refreshes your filters you used to search for a particular car. That can be very frustrating when you select 4or 5 filters and accidentally press the wrong button bc the back button is so small and I have to start all over. Hope y’all take some of these thoughts and improve your platform. I have bought and sold cars from y’all, and anything to make it better is a win for everyone. Thanks