Carbonite Mobile

I have to reinstall the app at least twice a week because it stops loading. In between, it crashes constantly when trying to search files. Not even worth the effort anymore and after 15 years as a customer, this will be my last year! Do the developers even use it? April 2024 update. Although I canceled, it doesn’t expire until June. I was excited to see they upgraded the app recently so I gave it another chance. After upgrading I wasn’t able to log in, once again it wouldn’t get past the load screen. so I deleted the app and reinstalled it and was able to log in one time; but it crashed after searching for a file. The next day it wouldn't get past the log in screen. I keep reinstalling it to get some use out of it but even when I can sign I , it crashes repeatedly when searching for a file. So much for an upgrade. What a joke this company has become. Glad I canceled.

I recently renewed my subscription because I use this mobile app several times daily. Having been able to access the thousands of files while away from my laptop was a tremendous help to my job and especially for customer inquiries. Now I’m sorry I renewed. Seeing file statistics does not help me at all. I know that I can forward the files to myself via email or text, but that’s a step back, not an enhancement. With the tremendous number of apps that enhance accessibility on mobile devices, why would the developer not continue to allow file access without this extra step. This has taken me from a 5 star rating to1 star. Please consider restoring file access on this app.

Thanks dev team to bring back this wonderful app, using the site version is just horrendous to use while the app is so much better and uses less resources since you’re not opening a web browser to log in which can be a pain every time. I’m not sure as to why the app was dead for the past five years or so. Reason for the four stars is that the search function is missing, like even the mobile web version has one, please add it back.