EarthLink

This is by far the worst internet I’ve ever had. I was promised speeds of up to 300 Mbps, yet I haven’t even been able to reach half of that. The highest speed I’ve gotten was a whopping 20 Mbps! But guess what? Even that only lasted for about five minutes after speaking with customer service. I guess I can thank you for bringing more family time together, because family movie nights have basically been ruined when we can’t even watch a two-minute trailer without constant buffering and interruptions, courtesy of Earthlink! It’s not just streaming either, even my EarthLink app won’t load, which is incredibly frustrating. I understand that internet speeds can fluctuate, but consistently receiving speeds nowhere near what I’m paying for is unacceptable. I simply want reliable internet and the service I was promised.

EarthLink is a scam. Their internet service was terrible and when I canceled my service and returned their router, they charged me $424 for the "unreturned router". When I provided the UPS tracking confirmation (that EarthLink provided) and they located the router at their warehouse they told me I would receive a refund of the $424 in 7-10 business days. That was 6 weeks ago. And every time I call, I get a new case # and someone that tells me the refund was never processed but assures me, after holding for up to 48 minutes, that they have taken care of the problem and my refund is on the way. LIARS

Horrible app , and website. I was able to log in into the app perfectly fine. And all of a sudden it keeps saying error and that my credentials are incorrect every time I want to log in. I have tried doing the “forgot my password” and send the reset info to my email and I don’t even receive the email. I’ve uninstalled the app multiple times and nothing. I’ve retried opening and closing the app no solution either. I called to get help and they take forever to respond or simple are horrible at helping themselves. Mind you I just got their internet service today and I have had problems with EarthLink services all day. Completely changing my internet services to another company. I do not recommend EarthLink.