App Profile: Webroot Mobile Security

PatGb68

Rating: 3/5

I renewed our subscription and I cannot renew it on my husband’s devices , when I click on the go button to renew it on the mobile security, a pop-up message says authorization request does not include a URL.

Wolfgang Treehouser

Rating: 4/5

I won't debate Webroot's security claims for its Mobile Security browser. I'm not sufficiently geeky for that. Apparently, what I have downloaded is a Google Chrome browser with at least one modification, that being, it is claimed, the ability to integrate with the Safari browser and somehow enhance that browser's security. My complaint is with something that wasn't modified. Webroot's browser comes with some some preloaded favorites--bookmarks on the home screen--that are easily removed. Fine. Here's the problem: You can't put your own bookmarks there; no, you have to make sure a tab is open, click on the three little dots, and select 'Bookmarks' from the menu (by the way, if you can't find various things, it might be because the menu scrolls, so some of it is hidden, by default). In my case, if I can't make Startpage the default search engine, then I like to have it on the browser home screen. Now, Webroot's browser does have the option of choosing Duck Duck Go, which I did, but I've read that Startpage not only has Duck Duck Go's privacy advantages, it's a much greener choice, because the hardware that provides it uses much less energy than Duck Duck Go's. Too bad I can neither access it though the address/search bar nor via a home screen favorite.

Sammycat2005

Rating: 5/5

Some reviews were complaining about having issues with logging into Webroot. I figured it out when I asked Webroot for help. The way Webroot accounts work is actually a bit unusual. Webroot actually has separate mobile and desktop accounts that are linked to a single email. All you really have to do to get the mobile app running is to change your mobile account password. You can only do this directly through the mobile app. The desktop website won’t fix the problem. Once I did that, the iOS/iPadOS Webroot app worked. Even after you change the mobile password, the desktop password is still the same since it’s a separate account.