Canvas Credit Union

We opened with Canvas earlier this year and the difference has been exceptional…the app is excellent; dare I say…superb🧐👌; we’ve been so impressed with Canvas that were actually considering shutting down and stopping our services with our other financial institutions; although this is easier said than done because we’ve been with our other financial institutions for more than 15 years. Dealing with the staff in person is actually enjoyable…15 + years of dealing with a “usually” high quality bank but watching the service deteriorate and suffer at different times due to various political problems, questionable situations, questionable staff, and general economic chaos has highlighted CCU as an oasis of customer service. This experience has surpassed all of our expectations. Staff are dedicated to the total quality experience and convenience for members; The app makes transferring and insuring your money easy and Canvas has all of the same convenience features of the big banks; e.g., direct payment processors, credit lines etc. (this has actually been an issue with other banks and CUs). Plus managing a mortgage with a credit union is a real benefit. The added accounts view without having to sign in is a real nice tweak. The only negative is the credit unions don’t engage in and financial instruments, like stocks, bonds, ETFs directly on behalf of members—they will refer members though; but I was a little disappointed when my agent reminded me that credit unions don’t handle investments—in general; credit unions are actually the investment itself. If you’re from Colorado you should at least keep this one in your back pocket or as a piggy bank even if you’re trying to be a big bank superstar.

I’ve enjoyed being a part of the Canvas Credit Union family for a few years now— my local Canvas has employees that are helpful pleasant efficient; and the mobile / online applications are so easy to use — and reliable! I tested software for six years for a large corporation, both on mobile app and online.. The goal is to make it easier not more difficult. So few companies achieve that, Canvas has it down. Bonus! They have Zelle incorporated in their apps to easily transfer money; with no charges attached! Thanks CCU!

Supposedly they are changing the app name. But so far this newest update before that change- is the worst. It changed the way my accounts were organized and the font is huge so a person several feet away can see me check my account. I don’t like how it doesn’t show me my funds the same way- it’s confusing. I loved the older version- all this work they did to change is has frozen account for me and friends with canvas. And I also have issues transferring money back and forth because this update! Please return to the old platform- it was clearer- straightforward and easy. I don’t want nor need the big font. And it was way easier to navigate and identify.