Bus Booking- IntrCity SmartBus

I have travelled from goa to Bangalore on 16th October 2022 on a sleeper coach. They have changed me 2900 rupees saying fully air suspension luxury smart bus with separate cabin, attached bath and Wi-Fi, I was shocked to see when I get in the bus, it was below average, no cabin, no attached bathroom and no Wi-Fi. There was a common bathroom which was closed and the entire bus was stinking. And it’s not fully air suspension, I took a picture of the suspension, the engine and A/C was very noisy. I had no sleep in this bus. The hotel they have stopped was very pathetic you don’t even feel sitting in it forget about eating and they have stopped at a roadside restroom in the morning for which I don’t have words to say! My co passenger was charged 1400, but I am charged 2900 rupees. Which is unethical and it’s not worth. This is the first and last travel in this bus🙏

Tickets are being cancelled last minute and they give you rebooking option with uncomfortable sleeper seat without refunding adjusted amount, if you opt out, it will be difficult to book outside as ticket price would be very high at that time? I booked lower berth seat, they canceled and booked first upper seat which usually looks like cage, they also price it way higher than normal, up to 3 thousand, don’t fall for for the toilets available inside the bus !!! Drivers drive like auto driver, it’s not a smooth travel , also some seats plug board won’t work, so charge up your phone before travel

Captain was good and the initial checkin was pleasant. Sleeper size wouldn’t fit for anyone above 5’10. I was able to drop off at the point I requested. Thanks to the team and I will travel again.