Yatra - Flights, Hotels & Cabs

Booked Park Elanza in Chennai. One of the worst stays in recent travels. Paid 4* prices and got -10* treatment. Rooms are small, smells bad, my luck favored that day and water pump broke and there is no water till 11 am in the morning. Imagine how I handled the morning rituals. No conversation about refund , disciunt etc. would have been a horrible experience if I would have stayed with family. Finished my visit and emailed Yatra , the answer is “you should have contacted us during the stay and not afterwards “. Wish there is a some empathy on the problem and some action with the hotel. Switched to another travel site while my trip in India.

I have been trying to reschedule my ticket for last one month through the customer service email. I am yet to get a call back to rebook my ticket. Can you please please please, provide a phone number to contact you guys to reschedule my ticket. The price has already doubled, sometime I am thinking I should have leave the original ticket and rebook a new ticket from other site would have been cheaper for me and also would not have spend so much time following up with you guys.

I booked tickets for my in law from India to US through Etihad for Apr. Etihad cancelled their flight due to COVID-19. When I spoke to Etihad customer care they mentioned refund amount will be around INR 60K out INR 80K which I spent for booking. Yatra never responded to my mails. I was following up with them form more than 1.5 months. I had to cancel tickets from Yatra site to know refund amount. When I saw the refund amount from Yatra which was around INR 48K, I felt cheated. First of all customer service of Yatra is pathetic. You can understand the frustration if someone doesn’t respond for more than 1.5 months. Second, the refund amount due COVID-19 flight cancellations is fraudulent. I sincerely ask people to book flight tickets through direct airline portal instead third party frauds like Yatra.