BURGER KING® App

I like the app, I get great deals on orders and that’s the reason I use fast food apps. But every other time I try to use it, it will just freeze and I’m unable to click on anything. Close and reopening doesn’t solve the problem. Only thing that works is uninstalling and reinstalling. And the app is incapable of remembering login information (McDonald’s Wendy’s subway Taco Bell all remember my login info if I need to sign in). I’d be more understanding of the issue if there were detailed patch notes but looking thru the version history they all say some goofy food related slogans describing the ease of use and bug fixes. What bugs have been fixed? How is that app easier to use? It’s almost like the developers have a pseudo update queued on a timer with a copy and paste description of that update. I don’t claim to know what goes on in app development and maintenance but I know enough to know that it’s a relatively simple fix for a freezing application. And stop being lazy and tell us what’s been fixed with each update, because you keep telling us that there’s fixes and improvements but don’t elaborate on what. Kinda sounds like nothings been fixed or improved. Currently writing this while I wait for the app to reinstall for the 4th time this year.

First time using the app and since it says Burger King I assumed that the new restaurant actually had team members that did deliveries. I ordered my food without an issue, did my modifications without an issue but when it came time for payment it did not let me review delivery charges, taxes, order total, convenience fee for using the app and then leaving a tip on top of it all. So then a $12 order becomes $19... they let me know the driver was on their way but they left the food and was gone and then notified me with a picture that they didn't knock at the door they just left it outside on the wet cement at somebody else's door. When I contacted the driver it was sorry that's where GPS led me... OK well those aren't my doors and it doesn't look like you left a full order anyways. So this went back-and-forth she never returned, Burger King's telephone number is wrong and I can leave an email with possibly being contacted within 48 hours?? No food no money. two hours later after going back-and-forth relentlessly I am only going to be issued a partial coupon!?! I don't know about anybody else but to me this driver is compared to a waitress, they should verify the order, make sure everything's there, give it to the right customer... But instead it's like dump and go because they get paid no matter what!! so I am not pleased at all and this will be the last time I use this service... pretty disappointed Burger King....

Stopped to eat at a BK in Spain. I wanted to use their WiFi. The login screen asked for my email and password and informed me that I can get those in the BK app. First of all… you want me to download an app first… to have access to the Internet…? But OK, I downloaded it using my mobile data. Signed up. Absolutely no password anywhere - the app doesn’t require one, and there is no place to set one either. But the in-store WiFi login screen REQUIRES the password, tells you to download it first… and then don’t give you a password. So I asked an employee to help when my order was delivered. First she looked into the app, looking confused, trying to help me to find where I can set a password and failed. Then she said “btw, the app doesn’t work in Spain”. I showed her their own WiFi login screen asking for the password and telling me to get it in the app. Her response “oh, the WiFi doesn’t work anyway. It’s broken”. Okay. Completing my impression of their standards was the fact that their self service order kiosk failed to print a receipt and left me with absolutely nothing after I paid for my order, so another employee had to search through their receipts to find my order - which didn’t show on their customer information display either… but orders that seemed like they were placed hours ago (numbered hundreds of numbers before mine) were still stuck on the screen. I got the impression that BK’s IT department seems to be manned by people who failed their interviews when applying for cleaning jobs.