Breeze Mobile

Like others have said. It’s nearly impossible to navigate this travesty of an app from the start. Living in Atlanta, I planned to use Marta one day and knew they had to started switching to virtual card turnstiles, so I figured I’d get the card before I got to the station to save time. The app literally lies to you and says your card will be added to your virtual wallet when you purchase if you select a particular checkbox. It 100% does not do that. You have to wait for your card to come in the mail, which does 99% who are doing this no good. This app is nothing short of a scam, and an absolute embarrassment to the city of Atlanta. They try to say all sales are final, but considering they lie and don’t actually deliver what was promised this should be an easy fraud protection case with most credit card companies.

Adding a new card requires you to sign in with a new MARTA account (so, not with old credentials from Breeze 2.0 etc.). Annoying, but not the end of the world. The main beef I have with this blessed app—it was near impossible to sign in on my iPhone (not sure if it was OS-specific, that is why I mention it). Every time I tried to enter my email or password, the UI automatically maximized the screen (annoying, and exponentially adds to annoyance level when you have to re-attempt so many times). When I try to enter my password (either via Autofill, Password feature, or just typing it in), the login page auto-refreshes/redirects to the original "Better Breeze" website home page. My internet connection was not interrupted, so it wasn't that, either. What finally worked—pasting in my password very carefully and QUICKLY pressing "sign in" before it refreshed on me. Like I said, if I pulled up Autofill or the Passwords feature, the screen would go away. An aside... I'm sorry, but consequentially, I am very tired of seeing the two "model" MARTA riders on that d**n home page screen now because I associate them with the compounding frustration I had with signing in... so that I can finally link a new MARTA card to my new account in this new app. Another aside... Better Breeze my a**. The only thing better is the new trains, and when the fare was free because the new gates were still in transition.

The last app was way better than this app. They just took my money. I paid for a card and I added 5 dollars to the card. They took the 7$ and didn’t even upload the card to my account. They didn’t send an email confirmation or nothing. My money just disappeared and I still don’t have a card. I made an account for nothing. I didn’t have a ride to the station and thought I could rely on Marta. Very unreliable app. Why do you require us to already have a card to purchase fare? Like this is ridiculous. And then when you purchase one, they don’t add it to your profile and it’s even harder to pay at all. My purchase declined two times through Apple Pay, so I entered my card information and it took my money but gave me nothing. No product. I don’t think I encountered any issues like this with the last app at all. In fact, bring the last app back. Do yall even test run these apps before you put them out? Whoever is behind this clearly doesn’t appreciate their job.