Boot Barn

I have been a shopper at BB for around twenty years I love all the new options and variety. My 4 children are also now avid BB shoppers. I can’t tell you how glad we are about all the new openings. I’m so happy with all of my recent purchases. The only thing that makes me sad is when my rewards disappear 😕. I just feel after you’ve been with y’all for so many years you should get something special like rewards that don’t expire. Consider it. It might keep others away from the competitors. Anyway thank you for all the great outfit memories all these years. As far as the App never had any trouble. Regards. KF

The app freezes up so much that you just simply give up, no one has that kind of time to waste. The only thing that’s worse is that it closes out without warning if you do invest the time. I have never been able to successfully shop from home. So you loose a lot of business because the convenience just is not there. Also putting in reward points is not convenient and most people allow you to stack your rewards as a reward for being a repeat costumer and if I’ve spent $800 in boots on two different days and you give me two different coupon but I need to spend another $800 to use them both just don’t even bother giving me the coupon I’m not coming back to use it. It creates frustration at the register. If I’ve earned $150 in rewards and coupons and you only let me use $20 at a time I am going to think you deceived me on purpose. Just my opinion it’s a great store quality boots but there’s a better way to treat customers.

Spokane Valley Location I recently lost a bunch of weight and had no idea what size I am so I grabbed a bunch of different styles and a bunch of different sizes and off to the fitting room. The gal who helped me was super sweet and did not give me attitude about the tons of jeans that she had to put away which made me feel comfortable about tying on a bunch of different jeans. Ended up spending more money than I was planning on. Unfortunately, the store location had primarily 34 lengths and I needed 32s so I ended up purchasing them online instead of in store but would not have gotten the customer service online that I did in store. She saves me a ton of online returns!!!