Bookmate. Listen & read books

Was reading book that I downloaded myself (not from the library)and suddenly got a message that I need to buy a premium to read this book. I actually have premium, so I check and it’s expired, but standard was still in place. Went back thinking that that I could read on, the book that I downloaded myself?! No they prompt me to buy premium. I got premium and canceled standard. Guess what - was billed for both standard and premium. Just opened case for refund for standard. Why I have standard and premium? Because years ago I got standard and then upgraded to premium for 4.99, had actually two items on my bill, but this year I don’t know what happened???

This app is a scam. It’s malicious, and it’s sketchy as heck. When I signed up for the free trial, (DO NOT DO) it wouldn’t let me turn it off, but rather kept giving me different payment options. The only way I was able to get the subscription off was to delete the app and come back in. It’s scary, it’s not right. And the downloading of books always comes with viruses. I don’t recommend using this app, something isn’t safe about it.

I was excited to use my free Trial. Read a book I had been dying to read for quite some time. It wouldn’t let me stop the subscription to renew after the month without stopping my free trial so I left it alone. I finished the book I wanted to read and didn’t use the app much after that. Forgot to cancel the renewal since I hadn’t been in it, which I stated to them, and when I messaged them the SAME day that it renewed, they denied me a refund since “their rules don’t allow it.” No where in their FAQs does it say anything like that at all or anywhere else that I could see. I won’t recommend this app to anyone. Might as well just go buy the books if you’re going to get charged $10 every month and their “customer service” isn’t very customer oriented. Make sure you cancel in time otherwise they won’t do jack to help you out.