Bookaway: Bus Train & Ferry

Bookaway is a scam. Do not use this service. They will take your money and leave you stranded. I needed to take a shuttle across Costa Rica to catch my flight back to the US, so I booked a shuttle on Bookaway as it was the cheapest option available. I should have read more reviews, because upon realizing that my shuttle wasn’t in fact coming, I discovered that about 100 other people have been scammed by Bookaway as well. I was left with no other choice but to spend the rest of my budget on catching a private shuttle to the airport to make my flight. Save your money and your sanity and DO NOT USE THIS SERVICE!!! Apple should remove this app from the AppStore as it is pure fraud.

TERRIBLE EXPERIENCE! Please do NOT use this company!! I booked a pickup to the airport at 2PM… contacted customer service at 2PM to verify my ride was still coming and had to go back and forth with customer service for 40 minutes about why my ride had not arrived. Customer service informed me they could not get ahold of the driver as they did not have a valid phone number. Additionally they said they would “cancel” my ride after waiting almost 45 minutes. When I explained that I would now have to pay $35 for a taxi due to this companies incompetence they told me to get a receipt for the taxi driver (as if they did not believe me). TAXI DRIVERS IN MEXICO DO NOT GIVE RECEIPTS & are cash only!! Once I explained that… they ended the live chat and I had no way of contacting them again. THIS COMPANY CAN NOT BE TRUSTED! PLEASE DO NOT WASTE YOUR MONEY OR TIME!

This just made traveling so much easier!! I’ve been using bookaway all over the world when I travel.