Agoda: Cheap Flights & Hotels

I booked a room for my mother and I in my name because I was the one paying online for us to have a couple relaxing days together being that it’s hard to get time with my mother because I moved away so upon arrival of the hotel I was denied a room and I had paid for 2 nights. I only had an identification on my phone wallet,they refused to look at so I went home to my mothers and other and her identification is the physical legitimate identification from dmv and they refused to look at it even though she would be staying with me!! The miss boss boss lady was not even willing to help us or make an exception for a valid identification and a person who had paid for our 2 night stay. She didn’t care and was as rude as she could get. I don’t know how she has made it this far in life with that attitude and mullet for a haircut. The most frustrating unprofessional attitude and appearance I wish I had never seen! I am now out of 150$ and I don’t have anywhere to stay while I’m here in Virginia visiting my elderly mother. I hope this is her last day to attempt being in customer service because she doesn’t deserve to work a job that involves people! I hope I see her outside of her job walking in traffic and in front of an 18 wheeler doing 100 mph. I’m furious and she liked it! She takes pride in stealing the money and happiness from a person and she acted as if she owned the place herself! I will see her punishment and job loss through! She was not fair or accommodating to us whatsoever and when I arrived at the hotel earlier I was told that I could have my husband come back to show identification by the man on duty so they lied to me also!extended stay in Centerville is judgmental and racist .they need to be replaced with all new staff immediately

I’ve booked twice with Agoda and have had a terrible experience with their customer service. Our first stay didn’t have wifi, even though it was advertised to have wifi. We still need to answer emails and the wifi is crucial in that area because there is no cell reception. The property was under maintenance and didn’t have wifi in our cabin. The hotel issued a refund (after a lot of frustration was exhibited from our end), and provided us with a receipt. Still, Agoda did not release the funds. I called them 3 times over the course of the next several weeks. It is VERY difficult to get someone on the phone, and their response time is very slow. They also somehow didn’t have call notes from the first time I called. The next two times I called, the “booking partner” who is a third party outside of Agoda, refused to refund us each time. They would reply by email several days after the call and say that all they could offer was a $20 voucher. Which isn’t much after spending $224USD, and considering the property didn’t have something we needed. I’ve had to go through the bank to get the refund because Agoda keeps delaying the refund. This is shady behavior. I will avoid booking through Agoda in the future. They may have the “best deals” on accommodations, but it comes at a price, and if something is wrong with the accommodation, expect your time to be spent chasing their morally bankrupt customer service until you also have to submit a claim through your bank.

I booked a room at Motel 6 for $40 on Agoda. There is a timer on the booking page that clearly says my rate is being held so long as I complete the booking within five minutes. I did. A few knifes later I get an email stating that my booking was canceled due to “an unforeseen technical error.” I went back to book the room again. Now the rate is $49. I had just barely enough to pay for the room at the $40 rate...a rate that was being held if I completed the order on time - which I did! I called customer service and (after about 15 minutes of arguing and begging) they finally agreed to compensate the difference in “agoda cash” which I could apply to the booking. Fine. So I went to make a new reservation, except on the check out page there was no option to apply the agoda cash. Turns out the property is a “pay at hotel” property, which evidently means I can’t apply agoda cash to it. So the $9 of agoda cash that they begrudgingly gave me when they screwed up does me NO GOOD anyway and doesn’t actually compensate me in any way. I still don’t have any way to pay the higher rate and I have no way to relocate to some other property. What a load of garbage! The site clearly guaranteed that rate if I completed the booking in time! And I did! I held up my end of the bargain, you should too! Never using agoda again and will be reporting this story through every agency I can think of and sharing it through every social forum I know. Bunch of garbage.