Boodmo

Positives 1, you can find many rare OEM parts at Boodmo 2, It provides the car OEM parts manual, so you can verify that the parts is suitable, still slight error is there. 3, BOODMO says they’ll refund within 7 days but that’s true, Negatives, 1, Order only through BOODMO FULFILLED suppliers, others are not interested and they won’t send you the parts and finally you’ll be forced to cancel the order. I ordered parts through many suppliers but PUNE/ SWA, BENGALURU, DELHI/TKL, JAIPUR/SPF are the suppliers sent me the parts OTHER SUPPLIERS don’t even respond. Finally we will have to cancel the order and wait for the refund 2, Boodmo doesn’t have a CUSTOMER CARE, you can only send messages through BOODMO App, I haven’t get any reply yet. They offer WhatsApp chat facility but it will only help you find parts, not for returns refunds or any other query. It’s like you are trying tell a complaint to a RADIO. 4, BOODMO APP offer RETURN Option but they won’t take, don’t expect anyone come and pick the damaged item which they send you 5, One of the part I ordered was not suitable for my car but boodmo was showing it is an OEM part of my car, it was a pair of headlight dust cover. Still I’m using it because they do refund on time and you can find many rare parts

I have been purchasing parts on boodmo from its starting days. Service was really good, spares arrived on time, quality was good, return process has been taken care until about a year and half ago. Now orders are revised without concrete timeframe, stock numbers are inflated to make you order, return process goof ups, higher delivery fees and on top of it a ridiculous platform fee, wrong aftermarket parts being sent even if we select no for part replacements, all the nonsense is happening. All this started because once they have acquired enough users, they wanted to mint money and increase their app valuation after the last funding round. So they try to convert us as business consumers and make us buy more but the algo is so wrong that even a single car owner is contacted for conversion. Ok fine that gone bad with algo, then they increased delivery charges, still fine with customer. And they started charging for part number viewing etc. still fine to some extent. Now the ridiculous platform fee, no good explanation on why they charge it every transaction, some times parts cost is trumped by delivery and platform fee. Now whoever is planning the application feature monetisation from their team is seriously doing wrong. It has been close to six months since I made my last order, may be I won’t make it again. Long live Boodmo!!!

They didn’t even have a customer care representative to talk while calling on toll free number. Pathetic service. Ordered a product on this pathetic site, delivered the product to some other person in some other district!! . When tried to contact them , realised that you can’t directly get a customer care representative and make a complaint. All you can do is email them about this issue and wait for 3 days for their reply. Reply came that it is their delivery partner s issue and they have dispatched the product and itbis my responsibility to track find the whereabouts about the product. It has been months and they are still asking for my patience and they are everything they can to find the product. At least that the email says. I asked for refund multiple times, and always the same reply. We order spare parts of car when it is needed to be replaced. After months of ordering they can’t even find about the whereabouts ( it’s showing that it is delivered to someone from other district- while tracking ). Please avoid this site . There is no guarantee you will get this product. Even if somehow got lucky and got the product imagine the difficulty you need go through for getting a service. It far better to go to any local shop and purchase the product from there.