Blink Charging - EB Go!

After successfully using other apps and charge systems well in recent times I had the misfortune of needing to use the blink app in a car park I was in. The app did not show the chargers which were switched on, and also could not activate them fully as they do everything in the process but charge my car. I called customer service twice and they were totally useless in not understanding what I was saying, and also not able to fault find through the process. 5 of the 8 chargers were also powered off without any notices explaining why. They also weren’t able to confirm what the kW/h cost would be for charging through the app or with a card which is exceedingly shady and not open or clear. Will not deal with them again as the whole process has zero good points.

I made the mistake of buying a full electric car in Brighton and not having off-street charging. That makes be beholden to Brighton Council who, in it’s incompetent wisdom has done a deal with these clowns. Nine out of ten times I have problems trying to charge my car on Blink chargers. Problems range from: 1) the app sometimes not working at all; 2) the app not identifying the charger I’m next to; 3) the charger not connecting; 4) the chargers being out of order; 5) the charge speed when it does work being sometimes as low as 5kw; 6) there only being two super-charge stations in the entire city; 7) the telephone support staff being muppets and hard to understand as a native English speaker; 8) no follow up customer service calls despite asking to speak to a senior person each time I have the misfortune to have to phone 0330 number. I could go on (and on and on and on)! I have never experienced an organisation as shambolic and disinterested in providing a service. Blink - you are contemptible, useless and not fit for purpose. DO NOT RELY ON THIS SHOWER - oh and probably stick to petrol or diesel if you’ve got any sense. The world has gone mad but Blink top it all.

Really poor app. Plus it’s a faff to get connected, the costs are hidden until you’ve arrive and plugged in (states 49p kWh online etc but was at least 59p kWh or more when I connected) but I can’t see the prices now I’m charging! When charging you can’t see what your spend actually is, you just get shown the expected end price for the time you put in. Remotely checking is another zero confidence experience - please display the real-time state of charge of the vehicle so we can see the unit is still working !! Not sure if disconnecting early from the time slot will I’ll get billed with the full expected charge cost or will I be billed for just what I’ve used? Developers please take a look at Instavolt, Ionity etc and improve. The current app will lose you many repeat customers!