Black and Mobile

This mobile app is terrible. There’s no way to track your food, no way to look at the details of your current or previous orders, and no way to contact customer service. I ordered through here a few months ago and after waiting 40 minutes with the order still in “pending” status then finally emailing BAM (bc no way to contact through the app) they informed me my order was canceled. Was reluctant to use BAM again but this time it took an hour and a half for the food to be delivered, during which time we had to call the restaurant for order updates because there is no way to track the order through the app… They do not provide a tracking link like the app description says they do. There was an item missing from the delivery and no way to contact the restaurant or customer service through the app, so I had to again email them with the order number.I love the idea of supporting black owned businesses through this app but the app is just terrible. These businesses are missing out on revenue because the BAM app is so bad.

I love the idea of being able to eat at places that I would not go to simply because they are on the other side of town and I may not have heard of them to know they exist. Ordering through B&M allows me to not only support black owned restaurants in my area but those in different neighborhoods of Philly and some surrounding areas. The times I have ordered the food had been good and the order has been on time with status update. I also like that I was able to get an occasional delivery promotion. The fee is worth it to me because you’re not getting the usual pizzeria but specialty food hence the name “culture delivered”

I first started ordering from black and mobile there was no problems besides the long wait to receive food. But last 3 times I ordered there was a problem. The first problem was I ordered my food then an hour later after waiting I was told the stored canceled it. The second incident my delivery driver got lost and my food was 2 hours late and cold. Those two times I didn’t say anything. But this last order was completely horrible. Which caused me to delete the app and never order threw black and mobile again. I ordered food from Southside Zabihah. I ordered a salmon cheesesteak they later called and said they ran outta salmon. So instead I asked for a fish hoagie I also ordered seafood rice and cheese fries. My order came on time but my food had a long curly HAIR in it and my cheese fries were missing. I emailed black and mobile about my problem and for a possible refund. It’s now been a few days and I still haven’t received an email back smh. I wish them the best tho